Privacy Policy

Who We Are

Bancroft Logistics and Distribution Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Bancroft Logistics and Distribution Ltd’s registered office is at 81 Ipswich Rd, Claydon, Great Blakenham, Ipswich IP6 0NL and we are a company registered in England and Wales under company number 09317749. Our designated Data Protection Officer/Appointed Person is Lucy Wilkinson, who can be contacted at our registered address or on 01206 987047.

 Information That We Collect

Bancroft Logistics and Distribution Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: –

  • Names
  • Business Collection Address
  • Personal Email
  • Business Email
  • Mobile Telephone Number
  • Business Telephone Number
  • Company number
  • VAT Number
  • Registered address
  • Bank details
  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

 

 

We collect information in the below ways: –

 

Online form

Account form

Verbally

Email

Post

How We Use Your Personal Data (Legal Basis for Processing)

Bancroft Logistics and Distribution Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: –

 

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that collections are completed and can be sent from your preferred address.
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We have a legal obligation to share your personal data with World Options Head office as the Master franchise, they may contact a credit reference agency to provide us with financial background checks prior to you commencing contracts with us. Their full GDPR policies are available at www.worldoptions.com
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

 

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

 

Your Rights

You have the right to access any personal information that Bancroft Logistics and Distribution Ltd processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Bancroft Logistics and Distribution Ltd uses an accountant to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

John Phillips and Co Ltd

81 Ipswich Rd, Claydon, Great Blakenham, Ipswich IP6 0NL

We use John Phillips and Co Ltd to do our tax returns and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address and order details to meet business and legal requirements.

For more information about John Phillips and Co Ltd, please read their Privacy Notice at https://www.johnphillipsandco.co.uk

World Options Ltd

Link 665, Todd Hall Road, Carrs Industrial Estate, Haslingden, Lancashire BB4 5HU, United Kingdom

World Options Ltd are the master franchise so process the data to enable invoicing, support and credit control.

For more information please see their GDPR policies at www.worldoptions.com

 

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

 Safeguarding Measures

Bancroft Logistics and Distribution Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –

Anti-virus software

Firewalls

Password Protection

 Transfers Outside the EU (if applicable)

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Bancroft Logistics and Distribution Ltd does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data [if relying on statutory/contractual requirement basis]

You are not obligated to provide your personal information to Bancroft Logistics and Distribution Ltd however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.

Legitimate Interests [if applicable]

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

 

 

How Long We Keep Your Data

Bancroft Logistics and Distribution Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

 

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

Bancroft Logistics and Distribution Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at:

  • Email: info@bancroftlogisticsanddistribution.com
  • Tel: 01206 987047
  • Mail: Bancroft Logistics and Distribution Ltd, Suite 415, Wellington House, 90-92 Butt Road, Colchester, Essex CO3 3DA